Privacy Policy
Welcome to Pets Area! At petsarea.com.au, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.
1. Information We Collect
We may collect the following types of information when you visit or interact with our website:
• Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you make a purchase or create an account.
• Non-Personal Information: Browser type, device information, IP address, and website usage data to improve your browsing experience.
2. How We Use Your Information
Your information is used to:
• Process and fulfill your orders.
• Communicate with you regarding orders, updates, or promotional offers.
• Improve our website and personalize your experience.
• Ensure secure transactions and prevent fraud.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties, such as:
• Payment processors to complete transactions.
• Delivery partners to ship your orders.
• Service providers for website analytics and functionality improvements.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and track website usage. You can manage your cookie preferences through your browser settings.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online platform is entirely secure, so we encourage you to use caution when sharing sensitive information.
6. Your Rights
You have the right to:
• Access, update, or delete your personal information.
• Opt out of receiving promotional communications.
To exercise your rights, please contact us at info@petsarea.com.au.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly.
9. Pets Area App and Mobile Services
Operator and effective date: The Pets Area App is operated by The Ambrosia Pty Ltd (Pets Area), ABN 53 682 194 181. This App-specific notice is effective from 27 July 2026.
Information collected: When you use the Pets Area App, we may collect your account name, email address, phone number, billing and shipping addresses, cart contents, orders, loyalty and reward activity, App interactions, and device, network, security and diagnostic information needed to operate and protect the service.
How we use and share App data: We use this information to provide customer login, synchronise your WooCommerce cart, fulfil orders, manage inventory and loyalty points, prevent fraud, provide support and improve the App. We may share only the information required with our WordPress/WooCommerce hosting and operational providers, payment processors, delivery partners, analytics or security providers, and authorities where required by law.
Payments: Payments are processed by providers such as Stripe and PayPal, including supported digital wallets or buy-now-pay-later services when they are made available. Pets Area does not store your full payment-card number in the App.
Retention and account deletion: We keep account information while your account is active and only as long as reasonably needed for the purposes described above. You may request deletion inside the App at Account → Delete account, or through our public Pets Area App account-deletion page. Verified requests are normally completed within 30 days. Order, payment, tax, fraud-prevention and other transaction records may be retained or anonymised where Australian law or legitimate business obligations require it.
For App privacy questions, access or correction requests, contact info@petsarea.com.au.
