Delete your Pets Area App account
You can request permanent deletion of your Pets Area customer account and the personal data associated with the Pets Area App. If you can sign in to the App, open Account → Delete account. If you cannot access the App, use the verified email request form below.
Request deletion of your Pets Area App account
Enter the email address connected to your Pets Area customer account. We will send a verification link before processing the request.
Eligible account data will be erased. Order, payment, tax, fraud-prevention or other records may be retained where required by law. Verified requests are normally completed within 30 days.
For help, email info@petsarea.com.au or call 1300 138 887.
What happens next
- We verify that the request belongs to the account holder.
- Pets Area App sessions and the App cart are removed.
- Your customer account is deleted when the privacy-erasure process is complete.
- Order, payment, tax, fraud-prevention and other transaction records may be retained or anonymised where Australian law or legitimate business obligations require it.
During verified account erasure, we also remove the account’s saved favourites, pet profiles, reminders, notification registrations and reminder-delivery records. Product reviews and associated review-safety references that can be matched to your verified email address or customer account are removed through the same process.
Account deletion does not automatically clear information stored only on your device, such as the App installation identifier or blocked-reviewer preferences. You can clear blocked-reviewer preferences using Restore blocked reviewers in the App. For guest checkout, limited recovery references may remain to prevent the same checkout being reused and to check an unresolved payment. These limited recovery references currently have no automatic deletion date. Deleting an account or cancelling checkout does not automatically erase every recovery record, website session, order or backup. For help with guest records that cannot be matched to your verified account or email, contact info@petsarea.com.au; do not send passwords or checkout access tokens.
We normally complete verified requests within 30 days. For privacy questions, contact info@petsarea.com.au.
