Pets Area delivers Australia-wide! For city-specific shipping inquiries, contact our customer service team. Deliveries are set as “authority to leave,” meaning couriers will leave packages in a secure location or at a nearby post office if no one is home.
We also offer Petsarea Same Day Delivery for orders over $99 placed before 11 AM, available in select Gold Coast and Brisbane areas. Deliveries occur between 12:00 PM and 5:30 PM on weekdays (excluding public holidays). While we strive for timely delivery, factors like traffic, weather and routes may affect the delivery schedule.
Placing an Order with Multiple Items To minimize costs, our delivery partners aim to deliver your entire order in a single shipment, meaning the delivery time will align with the item that has the longest delivery timeframe.
If you prefer to receive certain items sooner, we can arrange phased deliveries upon request. Simply contact our customer service team via email at info@petsarea.com.au for assistance.
At Pets Area, we ensure customer satisfaction with a clear return policy. Returns due to change of mind are accepted within 30 days if items are unused, in original condition, and accompanied by proof of purchase. Perishable goods and personalized products are excluded. Faulty or damaged items reported within 30 days are eligible for replacements, exchanges, or refunds. Customers cover return shipping for change of mind, while Pets Area covers costs for faulty items. To initiate a return, contact us at info@petsarea.com.au or use Live Chat. Follow the instructions provided for a smooth return process.
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